Help centre

What do you need to do?

Chat with supportWhatsApp, fastest reply Provider communityWhatsApp group, tips from other providers Shiftnet channelWhatsApp channel: releases, outages, tips Send feedbackTell us what is broken or missing Call us+256 741821371 Email ussupport@shiftconnectsolutions.com

Most asked

Where things live

What changed recently

v0.0.41 · 10 Sept 2026
- Home: the day-over-day comparison sits only on Vouchers sold, as plain text with a green or red arrow, and the percentage is always between 0 and 100 (measured against the bigger of the two days)
v0.0.40 · 10 Sept 2026
- Phone notifications are on by default: the dashboard asks once to allow them and registers the phone by itself; devices that already allowed notifications are registered silently
- Phone notifications show the Shiftnet logo (and a proper status-bar badge) instead of a white square
- Settings tabs scroll sideways on phones instead of running off the screen
v0.0.39 · 10 Sept 2026
- Notifications on your phone: install Shiftnet on your phone, switch on "Notifications on this phone" in Settings → Notifications, and every alert (sales, internet requests, router and port problems, batches, branch sales drops, the daily summary) reaches you even with the app closed
- Home: the day-over-day chips use the same small arrows as the Branches page
v0.0.38 · 10 Sept 2026
- Pop-up alerts with a soft chime: new internet requests, a router or ethernet port to check at a named branch, failed withdrawals and new features pop up in the corner while you work — and as system notifications when the tab is in the background (Settings → Notifications → Pop-ups on this device)
- Home: Vouchers sold now shows the gross amount sold, with what you keep after the voucher charge underneath — the charge itself is unchanged
- Home: day-over-day performance chips on sales and vouchers — today so far vs yesterday by the same time, and vs all of yesterday
- The connection meter is now called "Your internet quality"
- Branches: the sales amount no longer gets cut off on desktop

Help centre

What do you need to do?

Most asked

Where things live

What changed recently

v0.0.41 · 10 Sept 2026
- Home: the day-over-day comparison sits only on Vouchers sold, as plain text with a green or red arrow, and the percentage is always between 0 and 100 (measured against the bigger of the two days)
v0.0.40 · 10 Sept 2026
- Phone notifications are on by default: the dashboard asks once to allow them and registers the phone by itself; devices that already allowed notifications are registered silently
- Phone notifications show the Shiftnet logo (and a proper status-bar badge) instead of a white square
- Settings tabs scroll sideways on phones instead of running off the screen
v0.0.39 · 10 Sept 2026
- Notifications on your phone: install Shiftnet on your phone, switch on "Notifications on this phone" in Settings → Notifications, and every alert (sales, internet requests, router and port problems, batches, branch sales drops, the daily summary) reaches you even with the app closed
- Home: the day-over-day chips use the same small arrows as the Branches page
v0.0.38 · 10 Sept 2026
- Pop-up alerts with a soft chime: new internet requests, a router or ethernet port to check at a named branch, failed withdrawals and new features pop up in the corner while you work — and as system notifications when the tab is in the background (Settings → Notifications → Pop-ups on this device)
- Home: Vouchers sold now shows the gross amount sold, with what you keep after the voucher charge underneath — the charge itself is unchanged
- Home: day-over-day performance chips on sales and vouchers — today so far vs yesterday by the same time, and vs all of yesterday
- The connection meter is now called "Your internet quality"
- Branches: the sales amount no longer gets cut off on desktop

What do you need to do?

Most asked

More answers

Where things live

What changed recently

What do you need to do?

Most asked

More answers

Where things live

What changed recently

Most asked

1.How do I make a family bundle? (one code, several devices)

2.What is PPPoE, how do I add a PPPoE customer, and what is the 5% charge?

3.How do I create voucher codes?

4.How do I remove an active person from my network?

5.How do I add a broadband service profile and enforce FUP on it?

6.How do I stop people sharing my internet by tethering or hotspot?

7.How do I get real-time notifications?

8.How do I block a website?

9.How do I contact Shiftnet support?

10.How do I raise a complaint to the Shiftnet support team?

More answers

A customer paid but did not get a code

A voucher code says invalid or already used

My router shows offline or stale

My withdrawal is still pending

My agent cannot log in

How does a broadband customer renew?

How do I change my login phone number or email?

How do I give a staff member limited access?

I do not sell broadband or ads. Can I hide those menus?

Where things live

What changed recently

Most asked

1.How do I make a family bundle? (one code, several devices)

2.What is PPPoE, how do I add a PPPoE customer, and what is the 5% charge?

3.How do I create voucher codes?

4.How do I remove an active person from my network?

5.How do I add a broadband service profile and enforce FUP on it?

6.How do I stop people sharing my internet by tethering or hotspot?

7.How do I get real-time notifications?

8.How do I block a website?

9.How do I contact Shiftnet support?

10.How do I raise a complaint to the Shiftnet support team?

More answers

A customer paid but did not get a code

A voucher code says invalid or already used

My router shows offline or stale

My withdrawal is still pending

My agent cannot log in

How does a broadband customer renew?

How do I change my login phone number or email?

How do I give a staff member limited access?

I do not sell broadband or ads. Can I hide those menus?

Where things live

What changed recently